TOWSON, MD – For the third year in a row, the Department of Information Technology (DoIT) of Baltimore County Public Schools hire multiple summer employees for IT Support Technician I positions. Preference will be given to Grade 11 and 12 BCPS students on the rise.
“Summer is a particularly busy time for BCPS,” said BCPS Superintendent Dr. Darryl L. Williams. “Devices need to be prepared for the 2021-2022 school year for staff and students, and technical support is needed during summer programs. Positions offered by DoIT are wonderful summer employment opportunities for BCPS students interested in careers in technology support or repairing computer hardware to learn and contribute to the school system.
IT Support Tech I positions provide those new to technology support with theoretical and practical knowledge that can give participants a competitive advantage when applying for future jobs.
Students working as a computer support technician, I will:
- be offered the opportunity to obtain HP certification for the repair of devices manufactured by Hewlett-Packard (HP).
- working in an online ticketing system, working directly with customers in responding to service requests.
- answer incoming calls from students, staff and members of the BCPS community if they are assigned to the DoIT help desk.
- learn how to perform comprehensive diagnostics and repairs on laptop or desktop computers (including, but not limited to, repairing hardware components, cleaning computers, and installing operating systems).
- participate in technical training and gain knowledge of real-world technical practices.
- help install technology in classrooms and offices.
Summer employees will work up to five 7.5 hour days (Monday to Friday 8:00 a.m. to 4:00 p.m.) and appropriate breaks will be scheduled. Flexible, pre-approved hours are possible and occasional overtime may be offered in accordance with the guidelines of the Fair Labor Standards Act. The positions will be spread across the county.